Returns & Warranty

Please inspect all products as soon as they arrive and contact Velo Atlas promptly if there is any shipping damage, wrong item, or visible issue.

Before purchase

Because many items are sourced by availability and may involve specific sizing, color, or compatibility requirements, please confirm all details before proceeding with a quote.

Return requests

Return eligibility depends on the product condition, sourcing status, destination, and whether the item has been installed, used, modified, or damaged after delivery. Contact us before sending anything back; unapproved returns may not be accepted.

Warranty support

If a product is covered by a manufacturer or supplier warranty, we will help you understand the available support path. Warranty handling may require photos, serial numbers, original packaging, and a description of the issue.

This page is an operational summary. Final handling is confirmed by email based on the specific product and issue.